Privacy Policy

Last updated: September 11, 2026

Introduction

This Privacy Policy explains how lagoon-kernel ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and services.

Information We Collect

Information You Provide

When you request a travel guide or contact us, we collect:

• Your name
• Email address
• Selected travel experience
• Any additional information you choose to provide in communications

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information

How We Use Your Information

We use the collected information for the following purposes:

• To deliver the travel guides you request
• To send confirmation and follow-up emails
• To provide customer support
• To send quarterly updates about your selected region
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Contract performance: To fulfil our service obligations when you purchase a travel guide
• Legitimate interests: To improve our services and communicate updates
• Consent: For marketing communications beyond transactional emails
• Legal obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers: Email delivery services and payment processors who assist in providing our services
• Legal requirements: When required by law or to protect our legal rights
• Business transfers: In the event of a merger, acquisition, or sale of assets

Data Retention

We retain your personal information for as long as necessary to:

• Provide you with ongoing service (guide updates)
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your data at any time by contacting us at [email protected].

Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: For processing based on consent

To exercise these rights, contact us at [email protected].

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. For detailed information, please see our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: [email protected]
Address: 42 Kensington Gardens, London, W2 4RU, United Kingdom